Kenawy: Dsquares uses AI to ethically acquire zero-party data

Oct 8, 2025

Noha Gad 

 

Loyalty and reward programs in the Europe, the Middle East, and Africa (EMEA) region are evolving rapidly, triggered by shifting consumer expectations for hyper-personalized, seamless, and engaging experiences. As businesses seek to deepen customer relationships amid increasing digitalization and competitive markets, loyalty platforms go beyond simple points systems to deliver meaningful value that resonates with today’s diverse consumers.

Dsquares transforms the loyalty sector by offering an end-to-end B2B loyalty and rewards solutions that cover the entire program lifecycle. This comprehensive approach, combined with deep regional expertise, enables Dsquares to create truly personalized, impactful loyalty programs that drive business growth and customer retention.

In this regard, Sharikat Mubasher interviewed with CEO Marwan Kenawy to dive deep into Dsquares’ innovative approach and diverse offerings, and to discover key trends and challenges in the loyalty and rewards realm across the region. 

 

First, can you tell us more about Dsquares’ offerings and how it differentiates itself from other loyalty and rewards companies in the region?

Dsquares is an end-to-end B2B loyalty and rewards solutions provider established in 2012 and serving clients in over 16 countries. We are trusted by Fortune 500, multinationals, and global giants as we offer end-to-end tailored loyalty solutions to drive business growth.

By end-to-end, we mean that we do not just offer software; rather, we manage the entire lifecycle of a loyalty program, giving our clients the flexibility and peace of mind to focus on their business and leave the customer acquisition and retention to us. Our offerings include: 

  • Strategic commercial planning: from strategy building and market analysis to program design and performance.
  • Technology and solutions: our modular technology covering traditional loyalty mechanics, customer engagement solutions, short and long-term loyalty campaigns, rewarding solutions, and advanced data and analytics solutions. All running on Dsquares AI engine.
  • Field operations: from on-ground execution and program setup and management to anomaly detection and quality control.
  • Merchant management: with an extensive network of over 25,000 merchants and brands across the MENA region, we manage the end-to-end relationship for our clients, from onboarding to enablement, to legal, to payments.
  • Customer success management: where we have dedicated account managers working with our clients to ensure program optimization, providing timely analysis on enhancements to ensure our clients get the best program.

What makes us different is our end-to-end capabilities. We provide a fully managed service and own deep regional expertise and presence, with a team of certified experts. This is crucial for designing effective programs leveraging our unmatched understanding of local markets, consumer behavior, and business cultures, in addition to our extensive and diverse merchant network, which is the biggest in the region. There is a saying that “a loyalty program is only as good as its redemption options”. Well, we make it simple, effective, and diverse, catering to every persona and making sure our clients’ customers get rewarded from the brands they love. 

 

How does Dsquares harness AI and data analytics capabilities to transform the loyalty and rewards industry?

At Dsquares, we leverage AI and data analytics as the core engine of our technology for all our solutions. We use it to transform loyalty programs from simple transactions to smart systems that foster and grow customer relationships by personalizing their experience and journey, proving ROI, all while ethically acquiring zero-party data. 

Some of the use cases where we stand out are:

  • Prescriptive analytics: leveraging C-cubed, our campaign management system, we are able to analyze customers’ behavior and predict what they might do, while recommending the actions to take. For example, detecting that a high-value customer has a high percentage of churning, our solution flags this and prescribes the right actions to take, which could be an offer from their favorite brand, a trigger of a challenge, or a surprise experience. 
  • Dynamic loyalty: where every message, reward, offer, or challenge is customized per individual, not per segment. Making it a truly hyper-personalized experience for all customers, directly addressing the modern consumer’s expectation to be recognized as an individual. An example here is the work we have done with ExxonMobil for their traders program. Leveraging Dynamic loyalty, we combined tiered rewards, KPI-based challenges, and gamification tied to purchasing specific products (SKUs), driving targeted growth and a 2x increase in monthly engagement. 

We are using AI to ethically acquire zero-party data. We do this by using analytics to design engagement strategies that customers willingly opt into, solving the data privacy challenge. 

An example here is a short-term loyalty campaign we ran for Pepsi in Saudi Arabia. They are the official sponsor for the Saudi League, and they wanted to push sales and gather data about their customer. Only, they had to earn the privilege to get this data. So, we built a gamification strategy to engage Saudi league fans and reward them instantly by completing personalized challenges upon buying Pepsi cans. Fans eagerly shared their data to make use of the surprises they were getting.

 

 

What are the key challenges businesses face when implementing loyalty programs, and how does Dsquares tackle them?

Based on our experience, businesses often encounter these four major challenges. Our entire business model is designed to overcome these challenges as an expert partner.

     -Complexity of End-to-end management
Many companies underestimate the effort required to run a loyalty program. It is not just an app or a points system; it involves strategy, technology, merchant acquisition, operations, and continuous optimization. 
As mentioned before, this is our core differentiator. We provide a fully managed, end-to-end model, allowing our clients to focus on their core business while we manage the entire loyalty journey on their behalf.

     -Creating real value and personalized experiences for customers
One of the most common challenges we have seen is programs that offer little to no value for their customers or those that are similar or redundant to their competitors. Customers are expecting brands they love to offer them programs that recognize them as individuals and give them hyper-personalized, relevant experiences.
Our engagement solutions, including AI-powered personalization and Dynamic loyalty, gamification, and experiential rewards, as well as our extensive merchant network and our smart campaign engine, help us build value for our customers. By understanding their preferences and behavior, we can predict their needs, offer personalized recommendations, incorporate engaging connections, and offer rewards based on their individual interests. This helps build emotional connections with the brand.

     -Data Silos and Proving ROI
To date, many businesses see loyalty as a “nice to have”. However, when implemented correctly, loyalty solutions can play a significant role in every business strategy. Businesses also have their customer data locked in separate systems. Without a unified view, it is impossible to truly understand the customer or prove the financial impact of the loyalty program. 
With our Dsquares AI engine at the core of all our solutions, we built an analysis platform that builds a 360-degree view of the client, integrating data from every touchpoint, from acquisition, retention, engagement, and supports the integration with key data sources. This breaks down the silos, which is not only essential for effective personalization but also helps create value for brands.
In addition, we have the live reporting tools to estimate, measure, and report on the program's financial performance. This directly links loyalty activities to business outcomes like increased customer lifetime value (CLV), reduced acquisition costs, and protected revenue, satisfying CFOs and proving clear ROI.

     -Acquiring zero-party data and building trust
The increase in data privacy regulations, the rise of Web 3.0, and the different law requirements per country are all challenges facing any business, and without data, it is hard to grow a business. Brands need their customers to willingly share their data and preferences in order to grow. And this is where Dsquares can help through value exchange and loyalty. As mentioned before, building the right strategy that delivers unique value to customers makes them want to share their data. We help clients design programs and campaigns that offer personalization and valuable experiences that customers are incentivized to share their data, making loyalty programs a strategic asset for building direct, trusted customer relationships.

 

What are the biggest opportunities and key trends that could reshape the loyalty and rewards market in Saudi Arabia and the wider GCC region?

The loyalty landscape in the region is being fundamentally reshaped by a shift in buyer behavior, placing customer-centricity at the core of all key trends. 

     -The rise of zero-party data as a strategic asset
Brands need reliable, consented customer data to make informed decisions and personalize their customers’ experiences. The new data privacy rules are making it a challenge. 
Opportunity: positioning loyalty programs as the primary value-exchange mechanism for acquiring zero-party data. Customers will be more willing to share their preferences, interests, and behaviors in exchange for a more personalized and rewarding brand experience.

 

     -Hyper-personalized experiences 
This is about delivering a unique, relevant experience to every single customer in real time. 
Opportunity: Loyalty engagement solutions can act as the central hub, unifying touchpoints, treating customers as individuals, not segments, providing seamless omnichannel experiences, and recommending the actions to take next. This ensures a consistent loyalty experience whether a customer shops online, in-store, or through an app. This 360-degree customer view is invaluable for brands.

 

     -Rise of partnerships and coalition loyalty
This is a key trend, and we have seen brands creating ecosystems of value through strategic partnerships. These partnerships can add value for both the brand and the customer, and this is a trend that will continue to grow over the coming years. In the GCC, the market has been shifting to a mindset where businesses collaborate in loyalty to compete more effectively in a crowded market.
Opportunity: Partnerships help address modern consumers who have diverse loyalties and do not want to be locked into one brand silo. They also increase the value of the program and combat the digital clutter, which is a rising challenge for marketers globally. It also opens more value for zero-party data, enabling all partners to build richer, more holistic views of their shared customers.

 

     -Shift from transactional to experiential loyalty
GCC consumers are increasingly looking for value beyond discounts. They are looking for brands that understand their lifestyle and create memorable experiences, whether by unique recognition, status, exclusive access to events, or even meeting their favorite celebrity. 
Opportunity: offering experiential and emotional loyalty, through tiered programs with VIP status offering exclusive benefits, gamification to create engaging challenges and rewards, unique experiences like meet and greets, event tickets, limited edition products, or private shopping.

 

     -Alignment with national economic visions
Most of the GCC countries have their national agendas, such as the Saudi Vision 2030, with the focus on diversifying the economy, increasing digital transformation, and boosting tourism.
Opportunity: loyalty programs are actually the perfect tool to support these goals by:

  1. Driving financial inclusion by incentivizing digital payments. An example is a project we had with Egypt Post, where citizens were rewarded for digitizing their payment experience. The more you spend digitally, the less you withdraw, the more you get rewarded. This helped in banking adoption, specifically in the rural areas.
  2. Boosting tourism and entertainment through creating destination-based loyalty solutions and campaigns that reward tourists for spending across hotels, excursions, and retail, and drive people to visit the country through value-based campaigns.

 

How does Dsquares plan to scale its technology infrastructure to support future growth?

When it comes to scaling our technology, we are building on our Modular, Intelligent, Automated, API-First architecture, driven by our AI-powered engine. 

Our modular approach helps us to scale by easily adding features, services, or entire modules without disrupting the entire system. This enables us to quickly adapt to markets and new market demands.

Our API-driven approach makes it easy to integrate with a vast array of partner systems, scaling our solutions to fit every client’s needs. We give the flexibility to our clients to have their technology hosted online, on premises, or as a hybrid model. 

We are deeply investing in AI and automation. This helps us manage complexity intelligently. Also, we automate our core functions from automated personalization, anomaly and fraud detection, and operational efficiency, which thereby allow us to protect the ecosystem as it grows, leverage AI to prescribe the right triggers making campaigns efficient at scale, and reduce operational overhead.

Dsquares relies on building a robust data infrastructure that integrates data from countless sources and becomes more valuable with scale, in addition to providing deeper insights while helping to train our AI models, ultimately making their predictive and prescriptive analytics even more accurate. 

We are investing in next-generation tools such as advanced gamification and real-time campaign management to ensure the platform can support the future of engagement, which we see will be more immersive and data-driven.

Additionally, we plan to maintain quality, performance, and security, and obtain the required enterprise-grade certifications.

 

How do loyalty and rewards contribute to enhancing the digital economy in countries where Dsquares operates?

First, they contribute to driving financial inclusion and digital payment adoption. In many of Dsquares' markets, a significant portion of the population is unbanked or underbanked. Loyalty programs act as a powerful incentive to bring these users into the formal digital economy. For instance, programs linked to financial and banking services, like Egypt Post, reward citizens for any digital transaction they perform with rewards from merchants that link to their lifestyle. Similarly, programs linked to telecom services, like Vodafone, enable users to earn points for using a mobile wallet, paying a bill online, or sending money digitally, making these behaviors habitual. As a result, loyalty and reward programs contribute to reducing reliance on cash, moving them to use digital wallets, credit cards, and applications, in addition to increasing the volume of formal digital transactions. They also help central banks and governments achieve their financial inclusion targets. 

 

Second, these programs play a pivotal role in supporting and digitizing Small and Medium Enterprises (SMEs) through strategic partnerships. Acquiring customers and competing with larger brands are key challenges for SMEs. So, being part of a large loyalty merchant network or a coalition loyalty program managed by a company like Dsquares gives them instant access to a vast customer base. For example, local restaurants or boutiques can become a redemption partner in major loyalty programs of banks and other industries. This can help in driving foot traffic and sales from high-value customers they would not normally reach, and encourage cooperation rather than competition between local and large brands. 

 

Third, loyalty and reward programs help SMEs digitize their operations by using points as a currency, enabling them to grow in alignment with the economic diversification goals in many countries. Such programs can also increase flexibility for consumers and foster engagement across different sectors, where SMEs are collaborating with major brands, banks, telcos, oil and gas companies, and more. 

 

Finally, coalition loyalty programs can heavily promote tourism in GCC countries by attracting and rewarding tourists. Tourists can earn a unified loyalty currency for spending on flights, hotels, attractions, and retail within the country. This will eventually encourage longer stays and higher spending, and boost the digital tourism economy by creating a seamless, rewarding digital experience for visitors.

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Latest Experts Thoughts

Passion vs Market: Should You Follow Your Heart or the Data?

Ghada Ismail

 

Few dilemmas shape an entrepreneur’s journey; one of them is deciding whether to build what they love or what the market demands. The truth is: Passion pushes founders to begin, while markets determine whether they survive. And survival is not guaranteed, as global analyses of startup failures consistently show “no market need” as the leading cause, while multi-year business survival data reveals that nearly 20% of companies close within their first year.

These numbers accentuate again this truth that passion is necessary, but insufficient. To build a durable business, founders must understand how passion influences decision-making, why markets punish unvalidated ideas, and where both forces can work together rather than against each other.

 

Why Passion Alone Isn’t Enough..But Still Matters

Passion is a cognitive and emotional resource. Research shows that passionate founders communicate more persuasively, attract stronger early teams, and demonstrate resilience during unpredictable phases of growth. It also fuels creativity, an asset in industries where differentiation is limited.

But passion has blind spots:

  • It distorts risk perception, making founders underestimate threats or overestimate early traction.
  • It can lead to confirmation bias, where only data that supports a founder’s beliefs is acknowledged.
  • It encourages identity attachment for the idea becomes part of the founder’s self-image, making pivots emotionally painful.

Still, passion has a strategic role: it motivates founders to explore ideas others would ignore. Many breakthrough businesses began as passionate obsessions that were later shaped by market reality. 

 

Why Markets Matter More Than Most Founders Think

Markets do not respond to excitement. They respond to value and relevance.

A business survives only if it consistently creates value for a segment willing to pay for it. That is where evidence becomes vital. Market validation is not about killing creativity; it is about reducing uncertainty around three core risks:

  1. Problem–Solution Fit:
    Does the problem exist at scale, and is the solution meaningfully better than alternatives?
  2. Willingness to Pay:
    Do customers value the solution enough to convert it into revenue?
  3. Repeatability:
    Can the solution be delivered consistently, profitably, and without constant reinvention?

Data helps founders understand not just if demand exists, but why, when, and in what form demand becomes monetizable. This fine line separates market-driven businesses from passion-led projects.

 

Where Founders Miscalculate

Early-stage founders often fall into predictable analytical traps:

  • Mistaking enthusiasm from early adopters as proof of broad-market demand
  • Building complex features before validating core value
  • Relying on primal insights rather than behavioral data
  • Misreading small sample sizes
  • Assuming the market will “catch up” to their vision

These misjudgments aren’t failures of intelligence; they are failures of method. Founders are often told to “trust their gut” without being taught how to integrate intuition with empirical validation.

 

The Hybrid Model: Passion Informed by Evidence

The most successful founders treat passion as a hypothesis engine and market data as the filtering mechanism.

1. Start with Passion to Generate Hypotheses

Your passion tells you which problems feel worth solving. Let it direct your curiosity, not your product.

2. Stress-Test Your Idea Through Market Experiments

Use structured methods such as:

  • Problem interviews
  • Pre-order experiments
  • Targeted micro-campaigns
  • Pricing sensitivity tests

These reveal the magnitude of demand and the shape of the opportunity.

3. Apply Analytical Discipline

Evaluate experiments using metrics that matter:

  • Retention curves
  • Churn reasons
  • Willingness-to-pay thresholds
  • Customer acquisition costs versus lifetime value

These metrics force clarity; they reveal whether the business can scale or whether the idea must evolve.

4. Pivot Without Ego

When data conflicts with passion, revisit the problem rather than abandoning the mission. Founders seeking impact often discover that their “why” can be served through a different product with stronger commercial viability.

 

Wrapping Things Up…

The startup world often frames passion and market data as opposing forces. In reality, they form a dynamic partnership. Passion gives founders the courage to explore ideas without guaranteed outcomes. Data ensures they pursue those ideas with discipline, adaptability, and strategic realism.

The formula is simple but demanding:
Use passion to begin. Use evidence to continue. Use both to build something that lasts.

Beyond the VC bubble: How anti-VC founders build businesses that last

Noha Gad

 

Startup funding models are becoming increasingly diverse, underscoring a shift towards sustainable, flexible, and non-traditional approaches. The landscape emphasizes a mix of traditional equity funding, alternative financing, and innovative investor relations, triggered by advancements in technology, data-driven decision-making, and a desire for founders to maintain control and focus on long-term growth. 

Startups usually rely on venture capital (VC), angel investors, and bank loans to accelerate their growth. However, the pressure to deliver quick returns and meet aggressive growth targets has also contributed to high failure rates and significant stress for many founders. This shift encouraged entrepreneurs to explore alternative paths that prioritize sustainability, control, and long-term success.

 

What are anti-VC startups?

One of these emerging trends is the rise of anti-VC startups. These companies consciously choose to avoid traditional venture capital funding, focusing on building sustainable, profitable businesses without the typical pressures that come from external investors.

Anti-VC founders prioritize steady growth, profitability, and independence instead of seeking billion-dollar valuations and massive market disruptions. The anti-VC model offers founders autonomy and control over their startups, enabling them to retain full ownership and decision-making power, and to shape their company culture and strategy without external pressures. 

Through this model, startups focus more on achieving steady revenue, profitability, and long-term viability rather than pursuing rapid scale and investor-driven growth targets. This will eventually relieve founders from the constant fundraising cycle and high-stakes performance expectations. Founders can also stay aligned with their mission and vision without compromising due to investor demands for quick exits or pivots.

Further, the anti-VC model helps startups typically maintain healthier balance sheets and cash flows by focusing on revenue and avoiding excessive dilution.

 

Although the anti-VC model provides various benefits for founders, it comes with multiple disadvantages, notably:

  • limited capital: Without VC funding, access to large amounts of growth capital is restricted, potentially slowing expansion and market penetration. Limited funding can also challenge hiring, marketing, R&D, and product development efforts.
  • Networking gaps: VC companies usually provide valuable business advice, connections, and strategic support not readily available without their involvement.
  • Market perceptions: Lack of VC backing may sometimes be perceived negatively by customers, partners, or later-stage investors.

 

Tips to build a startup without chasing VC investment

Here are key tips you have to follow to establish an anti-VC startup:

  • Build your company based on the life and work balance you desire, rather than chasing aggressive growth for investor returns.
  • Focus first on creating an audience, community, or market awareness. Share industry challenges, learning journeys, and solutions before expecting sales.
  • Prioritize profitability over sheer growth, ensuring that each decision, hire, or product feature contributes to profitability rather than just scaling user numbers. 
  • Automate operations to handle repetitive tasks like payment processing or customer onboarding, while keeping strategic decisions in your hands.
  • Maintain operational control to protect the company’s mission and culture from dilution by outside investors.
  • Engage hands-on in business growth with a focus on operational excellence and value creation, rather than relying on passive investment or high-risk bets.

 

The startup ecosystem is expected to witness significant transformation, thanks to the shift in funding models and broader market dynamics, notably the rise of hybrid and alternative funding models that combine founder-friendly values with flexible capital sources like revenue-based financing, syndicates, and equity crowdfunding.

The future suggests that founder-centric, alternative funding approaches will become more viable and respected, empowering entrepreneurs to create resilient businesses that can thrive long-term without losing sight of their core mission.

To sum up, choosing to build an anti-VC startup means embracing a different vision of success, which is grounded in sustainable growth, founder control, and profitability over hype. So, if you are a founder who prioritizes autonomy, balance, and enduring value creation, the anti-VC model is your perfect choice. It challenges conventional startup wisdom and opens new possibilities beyond chasing unicorns, proving that you can achieve meaningful success on your own terms.

Balhamar: Hurr cuts employment-related costs by up to 60%

Noha Gad

 

The freelance market in Saudi Arabia has witnessed rapid growth and transformation in recent years, becoming a dynamic and integral part of the national economy. This evolving sector offers flexible opportunities that empower individuals and foster innovation across various industries, aligning with the Vision 2030 agenda.

Digital platforms have played a key role in facilitating seamless connections between freelancers and businesses. Among these platforms, Hurr (formerly Passioneurs) has established itself as a leader in the freelance market, thanks to its secure, user-friendly platform that supports both entrepreneurs and freelancers. 

Sharikat Mubasher spoke with Muna Balhamar, CEO and Founder of Hurr, to learn more about the platform’s role in transforming the freelance industry in Saudi Arabia and the wider region, as well as its next steps to expand its presence locally and regionally, notably following the launch of its new identity.

 

First, how does Hurr’s business model support entrepreneurs in Saudi Arabia and the wider GCC region?

Hurr was built around one simple belief: entrepreneurship should be accessible, flexible, and sustainable. Our business model supports entrepreneurs and companies by giving them an easy way to find verified freelancers across more than 100 fields, without the burden of traditional hiring.

We help companies cut their employment-related costs by up to 60% by giving them instant access to qualified freelancers instead of hiring full-time roles they do not actually need. This allows entrepreneurs to stay lean, move faster, and grow without heavy overhead.

At the same time, we give freelancers a structured, trusted platform where they can build a real income, access opportunities across the GCC, and scale their skills into long-term careers.

In short, Hurr creates a win-win ecosystem: lowering costs for businesses while expanding opportunities for freelancers—both essential to the growth of entrepreneurship in the region.

 

How do you utilize technology to help users reduce operational costs?

Technology is at the core of how we help our users focus on their craft rather than overhead. We provide a robust digital marketplace where freelancers and entrepreneurs can create profiles, showcase their services, receive assignments, and get paid, all within one streamlined system. This reduces the need for them to build and maintain complex systems themselves.

 

We automate key processes: from client-matching and job allocation to payment processing and service review. That means less time spent on admin, less cost on infrastructure, and fewer mistakes.

 

We also offer analytics and insights to enable entrepreneurs to understand their utilization, pricing, service delivery, and client feedback, helping them optimize their operations and reduce waste.

 

We invest in scalable cloud infrastructure, modular design, and shared services, which pass cost savings directly to our users so they do not carry the burden of building expensive tech themselves.

 

And now, we are taking this a step further with our new AI-powered tools. These include features like AI-generated job descriptions to help clients describe their requirements more clearly, smarter AI matching to connect them with the best candidates instantly, and automated filtering to reduce time spent on reviewing profiles. All of this helps businesses hire faster and more accurately, while significantly cutting operational costs.

 

In essence, we provide the “platform as a service” layer to help entrepreneurs focus on delivering excellence, not on building technology from scratch.

 

You recently unveiled a new identity. How will this milestone reinforce your presence in the Saudi market and the broader region?

Unveiling our new identity was more than a visual refresh—it was a strategic step toward strengthening our presence in Saudi Arabia, the GCC, and the wider Arab region.

 

The new brand reflects who we are today: a mature, confident, region-focused platform that understands local culture, language, and the evolving needs of both freelancers and businesses. It reinforces our commitment to being a truly Arab brand built for Arab talent.

 

It also boosts our credibility. A strong, modern identity helps us stand out in a competitive market and positions Hurr as a trusted partner for organizations across Saudi Arabia and the region. It creates clearer visibility, a deeper connection with users, and a unified message that supports expansion into GCC markets and the broader Arab world.

 

Most importantly, the new identity aligns our team, our freelancers, and our partners under one vision, helping us scale faster and build a platform that genuinely represents the future of freelancing in our region.

 

As a woman founder, what are the key challenges female entrepreneurs face in Saudi Arabia, and how do you see the Kingdom’s efforts to empower them?

To be honest, I do not see the challenges the way they are often portrayed. In Saudi Arabia today, women founders actually have incredible opportunities. The ecosystem is opening doors for us, not closing them. We are building companies, attracting partnerships, and leading teams in our own feminine, unique way, and the market is responding positively to that.

 

What stands out to me is how strongly the Kingdom is supporting and empowering women. From representation to visibility to access, we are seeing genuine encouragement for women to step into leadership and entrepreneurship. The environment now rewards competence, creativity, and commitment, and women in Saudi Arabia are showing all of that and more.

 

So instead of focusing on obstacles, I see momentum. I see women leading with clarity, compassion, and strength. And I see Saudi Arabia actively creating a space where female entrepreneurs can thrive, scale, and contribute meaningfully to the economy across the GCC and Arab region.

 

In your opinion, how does the private sector contribute to enhancing the entrepreneurship ecosystem in Saudi Arabia in general, and the freelancing sector in particular?

The private sector in Saudi Arabia today is playing a huge role in pushing the entrepreneurship scene forward. Companies are becoming more open to new models of work, including freelancing, and that shift alone has unlocked a lot of opportunities for talent and for platforms like Hurr.

 

What I am seeing is that the private sector is no longer waiting for traditional hiring cycles. They want agility, speed, and specialized skills, and freelancers provide exactly that. When big organizations start integrating freelancers into their workforce, it sends a clear message: freelancing is not just a side gig; it is a real, professional career path.

 

At the same time, companies are collaborating with platforms, creating structured projects, supporting young talent, and giving people a chance to prove themselves. This combination, flexibility and opportunity, is what strengthens the ecosystem. And honestly, it is one of the reasons why the freelancing sector is growing so fast, not only in Saudi Arabia, but across the GCC and the wider Arab region.

 

Finally, what are Hurr’s plans to strengthen its position in Saudi Arabia and the GCC?

Our focus is very clear: to grow deeper in Saudi Arabia and expand confidently across the GCC. We are doing this by building a truly local, Arab-first experience that reflects the needs of our market.

A few of our next steps include:

● Enhancing the platform with more AI tools that make hiring faster, smarter, and more accurate, from auto job descriptions to intelligent matching and filtering.

● Expanding our freelancer community with more specialization and higher-quality talent that matches the demands of the region.

● Forming strategic partnerships with companies that want reliable, flexible, and cost-efficient hiring solutions.

● Strengthening our presence across the GCC, making it easier for companies to hire across borders and for freelancers to work regionally.

● Building an ecosystem, not just a platform, one that connects talent, companies, and opportunities across the Arab world.

And ultimately, our goal is to position Hurr as the leading platform for freelance solutions in Saudi Arabia, the GCC, and the wider Arab region — the place companies trust and freelancers prefer.

The Ego Tax: How Overconfidence Kills Promising Startups

Ghada Ismail

 

Every founder needs confidence. It’s what gets a startup off the ground, convinces early employees to take a chance, and persuades investors that an unproven idea is worth funding. But confidence has a darker side, a hidden cost many founders don’t realize they’re paying until it’s too late. Call it the ego tax: the silent drain on a startup’s potential when overconfidence begins to replace discipline, humility, and reality.

In Saudi Arabia’s fast-growing startup ecosystem — where ambition is high, capital is flowing, and competition is fierce — ego is becoming one of the most underestimated threats to early-stage companies. It rarely appears in pitch decks or failure reports, but its fingerprints are everywhere.

 

Ego Makes Founders Overestimate Their Market

Founders don’t intentionally misread the market. But ego can cloud judgment. It convinces startups that customers will “naturally” adopt the product, that competitors “don’t really get it,” or that early traction is a sign of inevitable dominance.

In practice, this leads to painful consequences: poor market sizing, weak customer discovery, and product-market fit assumptions that crumble under real-world pressure.

Many young Saudi startups expand too fast into multiple cities, or rush into new product lines before proving demand, not because the market asked for it, but because the founders believed it should.

 

Ego Blocks Feedback — Especially the Feedback That Hurts

The best entrepreneurs are feedback machines. But ego filters feedback, letting in only what feels good.

When overconfidence kicks in, founders ignore:

  • Customer complaints
  • Team warnings
  • Investor concerns
  • Industry benchmarks

In boardrooms, investors often see the same story: brilliant founders who stop listening after the first round of praise. The ego tax grows quietly each time a founder dismisses a tough question or refuses to pivot.

 

Ego Creates Blind Spots in Building the Team

A founder with an unchecked ego tends to hire people who won’t challenge them. That leads to weak leadership teams, inflated titles, and a culture where problems stay hidden until they explode.

Some of the most unfortunate startup failures in the region come from teams where everyone “agreed” not because they genuinely believed in the plan, but because it felt safer than disagreeing.

 

Ego Leads to Overbuilding and Burning Cash

Overconfident founders often overbuild products, raise too much too early, or spend aggressively to signal momentum. Offices too fancy. Teams too large. Marketing campaigns too soon.

Saudi Arabia's startup scene is no exception. With investor enthusiasm on the rise, ego-driven spending becomes an easy trap, one that later shows up in runaway burn rates and painful down-rounds.

 

Ego Prevents Startups from Admitting Mistakes Early

The most expensive mistakes in startups aren’t the wrong decisions. They’re the wrong decisions stayed with for too long.

Ego convinces founders that:

  • “One more sprint will fix it.”
  • “The market just doesn’t understand yet.”
  • “If we stop now, it means we were wrong.”

But the smartest founders cut their losses quickly. They pivot without shame. They admit when an idea isn’t working, and that humility often saves the company.

 

How Founders Can Avoid Paying the Ego Tax

You don’t eliminate ego. You manage it. Here’s how:

1. Surround yourself with people who challenge you.
If no one in the room disagrees with you, you don’t have a team; you have an audience.

2. Treat customer feedback as data, not criticism.
The harshest feedback usually holds the strongest truth.

3. Do disciplined market validation before investing big.
Belief is not a business model.

4. Institutionalize humility.
Data analysis, weekly metrics reviews, and open culture create a system that keeps ego in check.

5. Remember: you are not the customer.
Your intuition matters; however, it cannot replace real-world testing.

 

Wrapping Things Up…

In the end, ego rarely destroys a startup overnight. It erodes it quietly in the assumptions left unchallenged, the decisions made without data, and the warnings ignored until they become crises. A founder can recover from a bad hire, a failed launch, or even a funding setback. But recovering from a culture shaped by overconfidence is far harder.

The founders who win in Saudi Arabia’s fast-evolving ecosystem will be the ones who pair ambition with self-awareness. Confidence gets you started. Humility keeps you alive.

Failure insurance for startups: protecting your venture against the unexpected

Noha Gad

 

Starting a business can be the most entertaining experience entrepreneurs ever undertake. The ability to be the master of their own destiny has a huge draw; however, they should be aware that the odds are stacked against them.

Recent statistics by Get Indemnity showed that nearly 60% of startups fail within five years, and 20% will close within just 12 months. There is a wide range of reasons why startups fail; however, cash flow is commonly identified as the largest cause of concern for the majority of SMEs. Other reasons include the lack of market fit, operational inefficiencies, legal complications, and cybersecurity threats.

In light of these challenges, failure insurance represents a valuable tool for startups to mitigate the financial and operational impacts of risk events. It encompasses various policies designed to transfer risk away from the startup to an insurer, offering crucial protection against costly setbacks.

Incorporating failure insurance into a startup’s risk management strategy is more than just a safety net; it is a vital component of building investor confidence and long-term resilience. This protection not only safeguards the startup’s resources but also helps maintain business continuity in times of crisis, enabling startups to focus on growth rather than the specter of catastrophic loss.

 

Why startups need failure insurance?

Failure insurance helps startups navigate the uncertainties inherent in early-stage ventures, empowering founders to pursue innovation with a buffer against unpredictable failures.

Events such as fires, theft, lawsuits, or cyberattacks can lead to severe financial losses that most startups cannot afford to cover out of pocket. Failure insurance transfers these risks to an insurer, providing a vital safety net that can help startups recover and continue operating despite setbacks. 

Failure insurance could also help startups maintain business continuity in the face of disruptions. Business interruption coverage, which is often part of failure insurance packages, supports startups by compensating for lost income during periods when normal operations are halted. 

Additionally, having failure insurance in place signals professionalism and prudence to stakeholders, making startups appear more credible and trustworthy. Insurance coverage, such as general liability, professional liability, and directors and officers (D&O) insurance, reaffirms that the startup is protected against a variety of legal and operational risks. 

 

Startups face several risks that threaten their survival and success, notably:

  • Lack of product-market fit: Most startups fail when the product or service does not meet market needs or attract customers.
  • Cash flow problems: Running out of cash or insufficient financing to cover operational costs is a major risk.
  • Team-related issues: Poor team dynamics, lack of skills, conflicts, or inappropriate team composition.
  • Lack of clear business model or plan: No structured revenue model or strategic planning.
  • Operational inefficiencies: Management failures, poor decisions, and organizational issues.
  • Cybersecurity and tech risks: Data breaches, outdated technology, or system failures.

 

Choosing the right insurance

Selecting the right failure insurance involves a strategic and dynamic approach tailored to each startup’s unique circumstances. Founders can build a comprehensive insurance strategy that protects their startups and supports sustainable growth by following these steps:

  • Conducting a comprehensive risk assessment.
  • Understanding legal and contractual requirements.
  • Evaluating coverage types and policy details.
  • Considering the startup stage and growth plans.
  • Consulting experienced insurance advisors.
  • Updating insurance regularly in alignment with business changes.

 

Finally, failure insurance is an essential component of a comprehensive risk management strategy for startups as it helps protect founders’ investments, preserve business continuity, and mitigate the potentially devastating impacts of unforeseen events. Securing appropriate failure insurance allows startups to operate with greater confidence and resilience in today’s competitive and uncertain market. Thus, founders should view failure insurance as an indispensable part of their business toolkit to safeguard their vision and hard work.