Karam AI serves over 500 online stores across Saudi Arabia

NOHA.GAD

Nov 18, 2025

Ahmad Alturki, Co-founder of Karam AI

Riyadh - Exclusive Sharikat Mubasher: Karam AI, a Saudi-based provider of AI-powered customer service solutions, serves more than 500 stores across Saudi Arabia, Co-founder Ahmad Alturki told Sharikat Mubasher on the sidelines of Seamless Saudi Arabia 2025.

He noted that the company currently handles over one million messages daily, providing its services through key e-commerce platforms, such as Salla and Zid.

Karam is an AI assistant designed to automate complex operations for companies, enabling them to promote customer services at scale. It offers a cost-effective solution with 24/7 human-like support and easy integrations.

Seamless Saudi Arabia 2025 takes place in Riyadh from 17 to 19 November, bringing together merchants, SMEs, retailers, banks, and payment providers to discover the latest innovations in the digital commerce and payments ecosystem.

With the theme ‘The Future of Digital Commerce,’ this three-day conference hosts over 600 speakers, more than 600 exhibitors, and over 25,000 attendees from around the globe.

The conference aims to enable leading minds, entrepreneurs, and innovators across the digital commerce industry to explore new business opportunities and make valuable connections.

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Riyadh – Exclusive Sharikat Mubasher: Dhari Al Mutawa, Founder and CEO of delivery services platform iCARRY, said the company’s valuation is set to surpass $100 million following its entry into the Saudi market.Speaking to Sharikat Mubasher on the sidelines of Seamless Saudi Arabia 2025 in Riyadh, Al Mutawa described the Kingdom as one of the region’s largest and most attractive markets for retail and e-commerce.He noted that iCARRY is the only company in the region with four main offices across Saudi Arabia, the UAE, Kuwait, and Lebanon, giving it broad regional reach and the ability to support logistics networks across multiple markets.Al Mutawa said the platform currently partners with more than 60 shipping companies, including major regional players. Around 10 of these operate in Saudi Arabia, with expectations for that number to grow in the coming two months.He added that iCARRY has a strong technical team focused on analyzing market needs and building solutions that help small businesses scale through the platform.Al Mutawa highlighted the creativity and fresh ideas of Saudi youth in the e-commerce sector, noting that similar talent exists across the Gulf, positioning the industry as one of the region’s most promising over the coming years.Seamless Saudi Arabia 2025, the Kingdom’s most comprehensive event for digital commerce, next-generation payments, and embedded finance, runs from 17 to 19 November in Riyadh, gathering merchants, SMEs, retailers, banks, and payment providers to discover the latest innovations in the digital commerce and payments ecosystem.With the theme ‘The Future of Digital Commerce,’ this three-day conference hosts over 600 speakers, more than 600 exhibitors, and over 25,000 attendees from around the globe.

SMSA unveils ‘Micro Fulfillment’ service across 150+ hubs in Saudi Arabia

Riyadh – Exclusive Sharikat Mubasher: Mohannad Khayyat, Managing Director of SMSA Express, unveiled a new feature launched by the company, the ‘Micro Fulfillment’ service, which enables SMSA’s clients to store their goods within over 150 hubs distributed across the Saudi Kingdom.The new feature, Khayyat explains, enables businesses to deliver shipments to their clients in a couple of hours or within one day of ordering at maximum, with an option to collect orders directly from SMSA’s pickup points.Speaking to Sharikat Mubasher on the sidelines of Seamless Saudi Arabia 2025, Khayyat added that SMSA Express is a Saudi-made company that was founded in 1994, positioning itself as a market leader in the courier industry in the Kingdom. SMSA Express began its expansion plans 10 years ago and now operates in 15 countries worldwide.Khayyat noted that this is not SMSA’s first time to partake in the Seamless Conference, adding that the company already signed 3 agreements during its participation.Seamless Saudi Arabia 2025, the Kingdom’s most comprehensive event for digital commerce, next-generation payments, and embedded finance, runs from 17 to 19 November in Riyadh, gathering merchants, SMEs, retailers, banks, and payment providers to discover the latest innovations in the digital commerce and payments ecosystem.With the theme ‘The Future of Digital Commerce,’ this three-day conference hosts over 600 speakers, more than 600 exhibitors, and over 25,000 attendees from around the globe.

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Karam AI serves over 500 online stores across Saudi Arabia

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