Riyadh - Sharikat Mubasher: ZIWO, an Arabic-first, AI-powered cloud contact center platform purpose-built for the Middle East, secured a strategic investment from the Amplify Growth Fund, managed by Ajeej Capital (DIFC) Limited, to scale its presence across over 10 countries in MENA.

ZIWO will use the investment to deepen regional partnerships and integrations, enabling organizations to adopt advanced AI automation and intelligence to manage high-volume customer interactions more efficiently, the company announced in a statement today.

The investment will support ZIWO’s continued expansion across the GCC, amid the rising demand for AI-driven customer communication and automation.

Renaud de Gonfreville, Co-Founder and CEO of ZIWO, said: “Amplify Growth Fund’s investment will allow us to accelerate innovation in voice AI and intelligence, while continuing to deliver a secure, scalable, and locally compliant platform for our customers.”

He highlighted that ZIWO focuses on building Arabic-first AI and cloud technologies designed specifically for the operational realities of the region.

For his part, Sharaf Sharaf, Fund Head for the Amplify Growth Fund at Ajeej Capital, commented: “The Amplify Growth Fund is partnering with ZIWO as the company accelerates its expansion across MENA. ZIWO has demonstrated strong traction, a highly scalable platform, and a deep understanding of regional regulatory and operational requirements. We believe these strengths position the company to build a leading presence in AI-enabled, cloud-based customer communications across the region.”

Currently serving more than 1,000 customers across over 20 industries, ZIWO delivers enterprise-grade capabilities including real-time voice intelligence, automated quality assurance, predictive analytics, and multilingual generative AI.