Riyadh - Sharikat Mubasher: OpenCX, an AI-native enterprise customer communication platform, is preparing to establish a regional headquarters in Saudi Arabia in the coming months, as part of its strategy to expand presence in the Kingdom and the GCC region.

This follows the company’s successful closure of a $7 million funding round led by Y Combinator and X by Unifonic, with participation from the MENA region’s leading investment firm, Shorooq.

In a statement today, OpenCX revealed that the new capital will support its growth as demand accelerates from enterprises seeking to manage increasingly complex, high-volume customer interactions across voice, chat, email, and messaging channels.

Mohammad Gharbat, CEO and Co-founder of OpenCX, said: “Our focus has always been on helping organizations scale confidently, without customer communication becoming a limiting factor. OpenCX is built to operate where the stakes are high, the workflows are complex, and trust matters.”

Viewing Saudi Arabia as a key growth market, OpenCX plans to hire locally and work closely with regional enterprises, capitalizing on the Kingdom’s accelerating AI adoption.

OpenCX positions itself as a core system for organizations seeking to modernize customer engagement in an AI-driven economy. Its technology is designed to understand complex context and orchestrate multi-step communication flows that feel human rather than scripted.

OpenCX’s AI agents are trained to handle nuanced customer interactions across departments and channels, allowing enterprises to manage growth without operational bottlenecks.